FAQ

WHEN WILL YOU SHIP MY ITEMS?

All items are subject to a handling period before they are dispatched.

🖤Each order is custom printed just for you
🖤Production time: 3-8 business days ; Shipping time: 3-8 business days
🖤If you order multiple items, they might arrive in separate packages
🖤When your order ships, you’ll receive your tracking info in the email
🖤Please note, international shipping can take 3-5 weeks

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

Please keep this in mind when receiving deliveries.

MY ORDER WASN'T DELIVERED, WHAT DO I DO?

🖤In the unlikely event that the order is lost in transit, please send us a message via the contact form for a replacement
🖤Please note that orders marked as delivered that can't be located are not the responsibility of the store. Please contact the delivery service/USPS for more information.

WHAT IS THE REFUND/RETURN POLICY?

Please note that as each order is custom printed, we are unable to offer order cancellations. However, in the unlikely event that the order arrives damaged, please contact us with photos highlighting the problem area(s) within 10 days of receipt. 

Please refer https://enchantedsymbols.com/pages/refund-policy

If you have any other questions, please do use the contact form to send us a message.